Shipping Protection is an optional $3 add-on available at checkout that covers:

• Lost parcels
• Damaged parcels
• Parcels marked as delivered but not received

If you purchase Shipping Protection and experience any of the above issues, we'll replace your order.

No, Shipping Protection is optional. However, we strongly recommend adding it to your order for peace of mind.

If Shipping Protection was not selected at checkout, any delivery issues will be reviewed on a case-by-case basis. While we'll always do our best to help, we cannot guarantee a replacement order, refund, or store credit.

If you purchased Shipping Protection, contact us and we'll arrange a replacement.

If Shipping Protection was not purchased, please contact us and we'll investigate with the courier. However, a replacement or refund cannot be guaranteed.

Please contact us at info@getgoodface.co.nz with your order number and details of the issue. Orders covered by Shipping Protection will be replaced.

Please send us photos of the damaged items and packaging along with your order number. Orders covered by Shipping Protection will be replaced.

Yes! We ship nationwide throughout New Zealand.

Yes, we currently ship to Australia. Shipping rates and delivery times are calculated at checkout.

New Zealand

• Free shipping on orders over $100
• North Island shipping: $7
• South Island shipping: $10
• Rural shipping: $15

Australia

• Free shipping on orders over $150
• Standard shipping: $20

Shipping rates are automatically calculated at checkout.

We aim to dispatch orders as quickly as possible. Once your order has been shipped, you'll receive a tracking email so you can follow your parcel's journey.

Delivery times may vary depending on your location, courier demand, and public holidays.

Yes!

New Zealand

• Free shipping on orders over $100

Australia

• Free shipping on orders over $150

Please check your spam or junk folder first. If you still can't find it, contact us at info@getgoodface.co.nz with your name, email address and order details, and we'll help locate your order.

We begin processing orders quickly, so changes or cancellations cannot always be guaranteed. Please contact us as soon as possible and we'll do our best to assist.

If your order hasn't been dispatched yet, we may be able to update your address. Contact us immediately at info@getgoodface.co.nz.

Once your order has been shipped, you'll receive a tracking email containing your tracking number and courier details.

We accept a range of secure payment methods available at checkout.

We take all major credit cards, Apple Pay, Shop Pay, Paypal, and Afterpay.

Only one discount code can be used per order unless otherwise stated.

Yes! Gift cards are available for purchase on our website and make the perfect gift for any skincare lover.

Yes. Our products are formulated with skin health in mind and are designed to be suitable for all skin types, including sensitive skin.

Absolutely. Whether your skin is dry, oily, combination, sensitive or somewhere in between, our products are designed to support a healthy skin barrier and simple skincare routine.

Yes, we do not test our products on animals.

We recommend starting with one of our bundles or following our simple AM and PM routines. If you're unsure, send us a message and we'll happily help recommend products based on your skin goals.

If you are pregnant or breastfeeding, we recommend consulting your healthcare professional before introducing any new skincare products.

Our recommended routine is:

AM:

1. Sea Ya Cleanser
2. Thirst Trap
3. Moisture Glaze
4. Blocked SPF50
5. BB Cream (optional)

PM:

1. Get Off Towel
2. Sea Ya Cleanser
3. Thirst Trap
4. Moisture Glaze
5. Lock It In Face Oil

Everyone's skin is different, but consistency is key. Most customers begin noticing improvements in hydration, skin texture and overall skin health within a few weeks of regular use.

Yes! We love partnering with retailers who align with our mission of making skincare simple and accessible.

Please contact us via our Wholesale page (located in the footer of our website) or email us with information about your business and we'd love to chat.

Contact us and we'll be happy to direct you to your nearest stockist.

Please reach out via our Wholesale page (located in the site footer) or email us directly with details about your business and location.

Absolutely! Joining is completely free, and you'll receive 250 points just for signing up.

You'll earn points every time you shop, follow us on social media, refer friends, and complete other eligible activities.

Points remain active as long as your account stays active. If your account is inactive for more than 3 years, your points may expire.

Reward vouchers cannot be combined with other promotional discount codes unless otherwise stated.

Points are accumulated through purchases and other activities like following us on socials. They are collected until they can be redeemed for discount codes. Store credits are essentially a dollar amount. So for example; if you receive 15 store credits, thats equals $15.

Your store credits will show in the checkout section when placing your order. You will be given an option at checkout to use any store credits owning towards your purchase, tick the box in ensure you use your credits and they will be deducted from the total to pay.

If an order is refunded, any points earned from that purchase will be removed from your account.

Share your unique referral link with friends. Once they complete their first purchase, you'll receive your referral reward.

Make sure you are logged into your rewards account to check your current level.

You receive your points based on your spend at Get Good Face. You can choose to use your points for one-time vouchers or keep them to stay in your preferred tier.

No, we cannot move points around so make sure when checking out that you are using your preferred email.

Please make sure you note down your code when it's generated incase you misplace it in the copy/paste process or incase another active code knocks it off.