Refund policy

Returns
Please choose your products carefully as we only except returns on faulty or damaged products.  To start a return, you can contact us at hello@getgoodface.co.nz 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If a refund was to happen over replacement of a damaged product, once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at hello@getgoodface.co.nz.